MHA to implement National Emergency Response System May 15, 2015 .

MHA to implement National Emergency Response System

New Delhi, May 15, 2015

Ministry of Home Affairs has started the process to select an IT Service Provider for a project to implement the National Emergency Response System (NERS) to ensure that the police can respond quickly to any call made by a woman anywhere in India. Current Police Response systems are limited to a city and different cities use different systems and only a handful of cities use technology in any form.

NERS is designed to have at least one Public Safety Answering Point (PSAP) in each state. A PSAP is a call center where all calls originating in that state will land and will be answered. The Call Taker will evaluate the emergency situation and forward the case to a Call Dispatcher who will dispatch the nearest available Police Personnel.

Caller’s location will be automatically detected if calls are coming from landlines, mobile apps and sensors. MHA is working with Department of Telecom (DoT) to ensure that the GPS location of the mobile caller is also pushed directly to the NERS. Call Takers will have a Case Management software and a GIS map of the state where the location of the caller will be marked. The GIS based Computer Aided Dispatch (CAD) software will then show all the available police vehicles close to the incident that can be dispatched. Police vehicles will have a GPS based Mobile Data Tablet (MDT) installed that will continuously broadcast their location to a central data server.

While most users will use mobiles and landlines to make an emergency call, the system will have the ability to also take inputs from SMS, VOIP, email, chat, mobile apps. A central infrastructure will ensure that a call in one state can be seamlessly forwarded to another state. NERS will also be integrated with the local wireless and video cameras wherever available. For large states Call Dispatchers can be deployed in different cities to better handle local situations.

The design of the Emergency response system ensures that it can also integrate with Fire and Ambulance services. GPS enabled Panic buttons will be continuously monitored at the Dispatch Center and on the MDT.

Ministry has floated the Request For Proposal (RFP) to select the IT Service Provider for this project which is available on MHA website at,orfollow the link:

The RFP document can also be accessed from the e-Procurement portal at

The last date for submission of the bid online is 29th June 2015, 3:00 PM at e-Procurement portal. Last date for submitting queries relating to the RFP is May 25, 2015, whereas the pre-bid conference is scheduled for May 19, 2015.